Billing Portal & Payments

A quick guide to your online billing page and notifications

Billing Portal

To access your open invoices, go to your billing page. Click on your name or profile icon in the top toolbar, and then select "Billing." You will see the following page:

Here, you can view all your open invoices, including balances and due dates. Overdue invoices will also be listed.

Invoice Reminder

If you have any unpaid invoices due within 5 days, a reminder banner will appear at the top of your page. Click on the banner to navigate to the Billing Portal and review the invoices requiring attention.

Invoice Warning

For unpaid invoices after the due date, a warning banner will be displayed. If you encounter this banner, you have 3 days to settle the full amount; otherwise, access to the portal will be suspended. If you encounter any account-related issues, please contact the accounts team at accounts@agrigistics.co.za.

Suspension

Accounts with outstanding invoices past their due date will be automatically suspended. Ensure all invoices are paid in full before their respective due dates to avoid service disruption.

Frequently Asked Questions

When will I receive my monthly invoice?

Monthly invoices are sent on the 1st of each calendar month. If the 1st falls on a weekend or public holiday, the invoice will be sent on the first working day. Check the service date on each line item to determine which month the invoice applies to.

What do I do if there is an error on the invoice?

If you have signed a debit order mandate, you have until the 15th of the calendar month to contact our accounts team at accounts@agrigistics.co.za to raise your concerns.

When is my invoice due?

All monthly invoices must be paid in full within 30 calendar days. Failure to pay will result in service suspension. If a debit order mandate was signed, the amount stated on the invoice will be debited from your account on the debit date specified in your debit order mandate. If you have signed a debit order mandate and make an EFT payment, you will not be debited at the end of the month.

Debit orders are only processed on unpaid invoices on the debit order date as stated in the mandate.

What does the line items on my invoice mean?

Your monthly invoice typically includes three line items:

  • Base licence fee: This is the minimum fee for using Agrigistics each month.

  • Device Monthly fee: A fee is charged for each managed device and SIM card.

  • Active Employees over base fee: A fee for each active employee exceeding the base number of employees.

What is an Active Employee?

In the context of Agrigistics, an 'Active Employee' is defined as any employee who has associated activity within a calendar month. This includes any data captured and allocated to an employee, regardless of the nature of the activity.

  • An employee is considered active if there is any data entry (like clock ins/outs, harvest items, etc.) attributed to them within the given month.

  • The 'active' designation is purely based on data activity. Therefore, whether an employee is officially listed as 'resigned' or 'active' in employment status does not influence their active status in the system.

Can special arrangements be made for late payments?

Unfortunately, at Agrigistics, we strive to provide the best service possible, and this is only achievable if we can also meet our financial obligations. Therefore, we are unable to accommodate special arrangements for late payments. Please ensure timely payment to avoid service disruptions.

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