LogoLogo
  • ⌛Agrigistics Support
  • 📒Guides
    • Onboarding
      • Onboarding Sheet
      • Debit Order Mandate
    • Day Zero Guide
    • Day 1
  • 💡Fundamentals
    • Support Channels
    • Online Portal Login
    • Variants & Crops
    • Areas, Blocks & Farms
    • Assets & Consumables
    • Users & Employees
      • Users
      • Employees
      • Employee Resignation
    • Purchases & Stocktaking
    • Targets
    • Report Summary
      • Custom Reports
    • Billing Portal & Payments
    • Android Device
      • Employee RFID Wristbands / Tags
      • Errors
        • NFC/Tag Scanning Issues
        • Sync Issues
        • Device Update Issues
      • Clear Device Storage and Reset the Agrigistics App
    • Hardware Buying Guide
    • Data Capture Devices
      • Device Management
    • Audit Logs
  • 💿Modules
    • Time & Attendance
      • Introduction
      • Configuration
      • Data Capture
      • Time & Attendance Dashboard
      • Reports
        • Employee Overview
        • Last Activity
      • Biometrics & Integration
      • Best Practices
    • Payroll
      • Employer Information
      • Employee Information
      • Payrun Templates
        • SARS Codes
        • System Rates
        • Injury on Duty
        • Public Holidays
      • Recurring Pay Runs
        • Pay Run Settings
        • Current Pay Run
        • Pay Run Health Checks
        • Employee Pay Run View
        • Pay Run History
      • Payslip
      • Leave
      • Loans & Savings
        • Loans
        • Savings
        • Migration Guide
      • Bank Payments
        • First National Bank
        • ABSA BIO
        • Nedbank
      • Filing
        • Statutory Deductions
        • Monthly Filing
        • Employment Tax Incentive (ETI)
        • Bi-annual Filing
        • Take-on Balances
        • OID Return of Earnings
      • Reports
      • Payroll Processing Checklist
    • Harvesting
      • Dashboard
      • Data Capture
      • Reports
        • Employee Harvesting
    • Asset Management
      • Configuration
      • Data Capture
      • Reports
        • Consumable Asset Inventory
        • Asset Transfers
        • Fixed Asset Activities
      • Fixed asset transfer
    • Packhouse
      • Configuration
      • Data Capture
      • Reports
        • Session Overview
  • FAQ
    • Webinars
    • Android App
    • Backup and data security
    • Time and Attendance
    • Software as a Service (SaaS)
Powered by GitBook
On this page
  • Centralised Platform
  • Accessing Support
  • WhatsApp
  • Web Chat
  • Email

Was this helpful?

  1. Fundamentals

Support Channels

Support channels and communication

PreviousDay 1NextOnline Portal Login

Last updated 10 months ago

Was this helpful?

At Agrigistics, we are committed to enhancing your experience and ensuring you receive the best possible support.

Centralised Platform

All customer support interactions are now routed through a single contact number, email, and a new web chat feature available directly on our portal.

Please note that while you may receive automated responses to help us solve your problem more efficiently, you will always be in contact with a real person. We do not use AI bots that pretend to be human.

  1. Centralised Issues: All your concerns are logged in one place, making it easier for our support team to track and resolve issues efficiently.

  2. Improved Accountability: With our support tool, we can better monitor the resolution process and ensure that every issue is addressed to your satisfaction.

  3. Enhanced Collaboration: When more complex issues arise that require technical team intervention, the transition is seamless, with all necessary context transferred accurately.

Accessing Support

You can reach our dedicated support team in the following ways:

WhatsApp

Web Chat

Visit our portal and use the web chat feature for real-time support during business hours.

Email

Send a WhatsApp message to our central number (click on the number to sent a WhatsApp message right now). This is ideal for quick queries and immediate assistance. Please note that phone calls to this number will not be answered.

Send an email to .

💡
066 272 5265
support@agrigistics.co.za
Agrigistics official WhatsApp Support number
Web chat function is available from every page