Support Channels
Support channels and communication
At Agrigistics, we are committed to enhancing your experience and ensuring you receive the best possible support.
Centralised Platform
All customer support interactions are now routed through a single contact number, email, and a new web chat feature available directly on our portal.
Please note that while you may receive automated responses to help us solve your problem more efficiently, you will always be in contact with a real person. We do not use AI bots that pretend to be human.
Centralised Issues: All your concerns are logged in one place, making it easier for our support team to track and resolve issues efficiently.
Improved Accountability: With our support tool, we can better monitor the resolution process and ensure that every issue is addressed to your satisfaction.
Enhanced Collaboration: When more complex issues arise that require technical team intervention, the transition is seamless, with all necessary context transferred accurately.
Accessing Support
You can reach our dedicated support team in the following ways:
WhatsApp
Send a WhatsApp message to our central number 066 272 5265 (click on the number to sent a WhatsApp message right now). This is ideal for quick queries and immediate assistance. Please note that phone calls to this number will not be answered.
Web Chat
Visit our portal and use the web chat feature for real-time support during business hours.
Email
Send an email to support@agrigistics.co.za.
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